FAQs

FAQ - 

1.) How Fast is shipping: 1-3 business days for in stock items AND up to 2 weeks for sale and monogrammed items!!!
2.) PREORDERS ARE FINAL SALE. No returns. No exchanges.
3.) Preorder dates are listed in the post.  These are approximate dates.  We can't control USPS or UPS shipping. If you preorder a monogrammed item, allow up to 2 additional weeks from preorder date in order for us to monogram the item!
4.) Customer Service - shopnolasmocked@gmail.com
5.) When commenting for monogramming ALWAYS put fLm (first LAST middle). In order to process your monogram, initials must be submitted in the notes section or emailed to us. We cannot process your order without the initials. If initials are not submitted within two weeks, we will ship your item with no monogram.
6.) RETURNS - We accept returns on tagged, unworn, unwashed items within 2 weeks of ship date for a refund. Customer pays the shipping both ways on returns unless it's our fault.  There is a 10% restock fee on all items returned for a refund.
Please return items to:
Nola Smocked
204 Metairie Road
Suite 101
Metairie,LA 70005
7.) INCORRECT ADDRESSES - please make sure that your mailing address is correct.  We ship to the address you have listed and we will not be responsible if the item goes to an old address.  
8.) PERSONALIZED, SPECIAL ORDERS, PREORDERS, and SALE ITEMS are FINAL SALE. If a name is not submitted with your personalized item, IT IS STILL FINAL SALE. We are NOT responsible if you do not submit a name for your personalized item. We will not accept any personalized returns. No exchanges. No refunds.